FAQ

How much notice do you require to place an order?

We require a minimum of 1 days’ notice; if you need something urgent, please reach out and we will see what we can do. 

Do you offer balloon delivery?

Yes, we do. We offer local delivery from Highbury to surrounding suburbs, extending to Burnside Hospital. When an order is finalised in the checkout, the delivery cost will be calculated. If you are outside our zone, we do offer pickup.

Can I pick up my items, to save on delivery fees?

Yes of course, our pickup location is in Highbury, South Australia. 

Can I pick up my balloons 1-2 days before required?

Yes, with our gift balloon hampers they are filled with air. If looked after and treated with care, can be picked up earlier then needed. 

Our helium balloons we recommend picking up on the day of your event, however if looked after and treated with care, can be picked up 1 day earlier then needed.

What are your payment terms?

We require full payment at the checkout once you finalise your order.

Do you sell DIY balloons, or un-inflated balloons?

Our balloons are currently a finished product, which includes inflating the balloon.

Do you deliver to other states, besides South Australia?

Unfortunately our balloons can't currently be delivered interstate due to the delicate nature of the product.

My balloon has popped/deflated, can I get a replacement?

Balloons are a very delicate product and can easily be punctured. Once a balloon has left our business we can no longer take responsibility for the balloon. We use the highest quality balloons and ensure there are no factory faults with our balloons before the customer receives them. There are so many factors which can affect a balloon and once a balloon is no longer in our care we cannot determine what caused it to burst. Hence, if a balloon bursts after delivery or pickup, we are happy to replace it, but at the customer’s cost.