FAQ

 

How much notice do you require to place an order?

We require a minimum of 1 days’ notice; if you need something urgent, please reach out and we will see what we can do. 

Do you offer balloon delivery?

Yes, we do. We use an external driver who delivers our balloons within a 25km radius of Highbury, South Australia. When an order is finalised in the checkout, the delivery cost will be calculated.

Can I pick up my items, to save on delivery fees?

Yes of course, our pickup location is in Highbury, South Australia. 

Can I pick up my balloon gift 1-2 days before required?

Yes you can. Our gift balloons are filled with air, and if looked after and treated with care, can be picked up earlier then needed. 

What are your payment terms?

We require full payment at the checkout once you finalise your order.

Do you sell DIY balloons, or un-inflated balloons?

Our balloons are currently a finished product, which includes inflating the balloon.

Do you deliver balloon gifts to other states, besides South Australia?

Unfortunately our balloons can't currently be delivered interstate due to the delicate nature of the product.

My balloon has popped/deflated, can I get a replacement?

Balloons are a very delicate product and can easily be punctured. Once a balloon has left our business we can no longer take responsibility for the balloon. We use the highest quality balloons and ensure there are no factory faults with our balloons before the customer receives them. There are so many factors which can affect a balloon and once a balloon is no longer in our care we cannot determine what caused it to burst. Hence, if a balloon bursts after delivery or pickup, we are happy to replace it, but at the customer’s cost.